Build Your Own Clone Message Board

It is currently Fri Dec 13, 2024 6:34 am

All times are UTC - 6 hours




Post new topic Reply to topic  [ 17 posts ] 
Author Message
PostPosted: Mon Oct 07, 2024 9:09 pm 
Offline
Site Admin
User avatar

Joined: Sun Jan 22, 2006 1:39 pm
Posts: 6045
Location: Richland, WA
I'm really sorry, guys. We are so behind on orders. The outpouring of support was overwhelming. And last week was Jim's last day. So now it's just me. I'm sorry I haven't been able to contact people individually. I'm expecting to have order finished by the end of the week.

_________________
*patience is a virtue*

Please do not PM me. email is prefered. keith@buildyourownclone.com


Top
 Profile  
 
PostPosted: Tue Oct 08, 2024 12:43 pm 
Offline

Joined: Tue Jan 17, 2012 12:43 pm
Posts: 651
Location: Between sjaustin and duvoodooman
Keith, I figured that was what was happening. Thanks for the update, no problem. And thanks again for all the cool stuff over the years.

-Mike

_________________
Twisting and tinning is for chumps.


Top
 Profile  
 
PostPosted: Wed Oct 09, 2024 5:37 pm 
Offline

Joined: Mon Aug 03, 2020 6:10 pm
Posts: 32
I should’ve checked here first. You can ignore the email that ends in 92 about my recent order [SMILING FACE WITH OPEN MOUTH AND COLD SWEAT]


Sent from my iPhone using Tapatalk


Top
 Profile  
 
PostPosted: Wed Oct 09, 2024 7:11 pm 
Offline

Joined: Wed Mar 29, 2006 6:42 am
Posts: 65
Location: Singapore
I got an email advising that my order has been cancelled. Did you run out of stock?


Top
 Profile  
 
PostPosted: Wed Oct 09, 2024 9:20 pm 
Offline

Joined: Tue Jan 17, 2012 12:43 pm
Posts: 651
Location: Between sjaustin and duvoodooman
Same here- mine said it was canceled at my request? I didn't request a cancelation! Or was that just a form letter? Or did Analogmike get everything?

_________________
Twisting and tinning is for chumps.


Top
 Profile  
 
PostPosted: Wed Oct 09, 2024 9:24 pm 
Offline

Joined: Wed Mar 29, 2006 6:42 am
Posts: 65
Location: Singapore
The refund is already pending in my account so seemingly the order has been cancelled and not a form letter.


Top
 Profile  
 
PostPosted: Wed Oct 09, 2024 11:31 pm 
Offline

Joined: Sat Apr 24, 2010 8:18 am
Posts: 141
I was wondering the same thing. After going through 2 hurricanes in two weeks and looking forward to receiving my order after my ordeal, I find an email that I cancelled my order. Of course I did not. I made my order the day it was announced BYOC was going out of business and everything I ordered was still in stock. So much for being a loyal customer who purchased and built 15 pedals. Maybe this type of customer treatment is why BYOC went out of business.


Top
 Profile  
 
PostPosted: Thu Oct 10, 2024 9:28 am 
Offline
Moderator
User avatar

Joined: Wed Apr 18, 2007 8:50 am
Posts: 1157
Location: North Carolina
Big O wrote:
So much for being a loyal customer who purchased and built 15 pedals. Maybe this type of customer treatment is why BYOC went out of business.


I'm sure your order being cancelled sucks but that seems a bit harsh.

_________________
Math illiteracy affects seven out of every five people.

I can't get enough minimalism.


Top
 Profile  
 
PostPosted: Thu Oct 10, 2024 9:51 am 
Offline
User avatar

Joined: Sun Nov 18, 2012 5:13 pm
Posts: 4812
Location: Soddy Daisy,TN
Big O wrote:
I was wondering the same thing. After going through 2 hurricanes in two weeks and looking forward to receiving my order after my ordeal, I find an email that I cancelled my order. Of course I did not. I made my order the day it was announced BYOC was going out of business and everything I ordered was still in stock. So much for being a loyal customer who purchased and built 15 pedals. Maybe this type of customer treatment is why BYOC went out of business.
Wow, can’t have your way so you flame the guy? Bad form.


Sent from my iPhone using Tapatalk

_________________
Pedal building is like the opposite of sex. All the fun stuff happens before you get in the box.


Top
 Profile  
 
PostPosted: Thu Oct 10, 2024 10:00 am 
Offline

Joined: Tue Mar 21, 2017 12:06 pm
Posts: 2
byoc wrote:
I'm really sorry, guys. We are so behind on orders. The outpouring of support was overwhelming. And last week was Jim's last day. So now it's just me. I'm sorry I haven't been able to contact people individually. I'm expecting to have order finished by the end of the week.


Understood, it’s all good. Just to confirm, if I got an email that my order was cancelled, I shouldn’t reorder, right? I was hoping to get a dry blend board and whatever modules are still labeled in stock, and they still say in stock on the site, but I got a cancel email yesterday.


Top
 Profile  
 
PostPosted: Thu Oct 10, 2024 10:33 am 
Offline

Joined: Thu Oct 10, 2024 9:47 am
Posts: 1
Now that I'm out of limbo on my final two orders, I wanted to say thank you to Keith for everything you've done for this hobby. The work and dedication you've put in for years is beyond what anyone really could or should have expected and you were instrumental in getting a lot of people more involved in the hobby. I know that I certainly appreciate a pedal I built myself over one that I just clicked "Buy" on from one of the "big guys."

I do, however, have a question for you:

Will you be keeping the website up as a resource/forum? If not, is there any possibility of you publishing a book/ebook of all the supplmental/support info for the pedals (parts list, instructions, diagrams)? I know that I, for one, would be happy to pay for an ebook or a physical book that would lay flat (like a spiral bound) that I could use for future endeavors.

That said, thanks again for all you've done and I wish you well in your future endeavors!


Top
 Profile  
 
PostPosted: Fri Oct 11, 2024 1:04 pm 
Offline
Site Admin
User avatar

Joined: Sun Jan 22, 2006 1:39 pm
Posts: 6045
Location: Richland, WA
Big O wrote:
I was wondering the same thing. After going through 2 hurricanes in two weeks and looking forward to receiving my order after my ordeal, I find an email that I cancelled my order. Of course I did not. I made my order the day it was announced BYOC was going out of business and everything I ordered was still in stock. So much for being a loyal customer who purchased and built 15 pedals. Maybe this type of customer treatment is why BYOC went out of business.


I'm really sorry, Big O. We weren't prepared for the volume of orders we received. There was a miscommunication and a large swath of orders were not processed in the order they were received. By the time we realized it, we were out of most inventory and a couple hundred people who ordered within the first 24 hrs had to have their orders cancelled.

I understand your frustration and disappointment. I hope you'll forgive us. Regardless, thank you for all your business. I really can't express how much I appreciate it.

_________________
*patience is a virtue*

Please do not PM me. email is prefered. keith@buildyourownclone.com


Top
 Profile  
 
PostPosted: Fri Oct 11, 2024 1:05 pm 
Offline
Site Admin
User avatar

Joined: Sun Jan 22, 2006 1:39 pm
Posts: 6045
Location: Richland, WA
OrpheusNYC wrote:
byoc wrote:
I'm really sorry, guys. We are so behind on orders. The outpouring of support was overwhelming. And last week was Jim's last day. So now it's just me. I'm sorry I haven't been able to contact people individually. I'm expecting to have order finished by the end of the week.


Understood, it’s all good. Just to confirm, if I got an email that my order was cancelled, I shouldn’t reorder, right? I was hoping to get a dry blend board and whatever modules are still labeled in stock, and they still say in stock on the site, but I got a cancel email yesterday.


I'm really sorry. No. The "commerce" part of the website is shut down.

_________________
*patience is a virtue*

Please do not PM me. email is prefered. keith@buildyourownclone.com


Top
 Profile  
 
PostPosted: Fri Oct 11, 2024 1:08 pm 
Offline
Site Admin
User avatar

Joined: Sun Jan 22, 2006 1:39 pm
Posts: 6045
Location: Richland, WA
MrFif wrote:
Now that I'm out of limbo on my final two orders, I wanted to say thank you to Keith for everything you've done for this hobby. The work and dedication you've put in for years is beyond what anyone really could or should have expected and you were instrumental in getting a lot of people more involved in the hobby. I know that I certainly appreciate a pedal I built myself over one that I just clicked "Buy" on from one of the "big guys."

I do, however, have a question for you:

Will you be keeping the website up as a resource/forum? If not, is there any possibility of you publishing a book/ebook of all the supplmental/support info for the pedals (parts list, instructions, diagrams)? I know that I, for one, would be happy to pay for an ebook or a physical book that would lay flat (like a spiral bound) that I could use for future endeavors.

That said, thanks again for all you've done and I wish you well in your future endeavors!


I'll keep the website up as a resource for the people who still have kits they need to assemble. I'll eventually move all the links and landing URL here and get rid of the commerce site.

_________________
*patience is a virtue*

Please do not PM me. email is prefered. keith@buildyourownclone.com


Top
 Profile  
 
PostPosted: Sun Oct 13, 2024 6:23 pm 
Offline
User avatar

Joined: Tue Feb 21, 2012 7:30 am
Posts: 406
Location: Nashville
byoc wrote:

I'll keep the website up as a resource for the people who still have kits they need to assemble. I'll eventually move all the links and landing URL here and get rid of the commerce site.


Keith, if you ever need hosting space down the line I can put up the BYOC resources long term, totally gratis. I've got plenty of space so it costs me nothing.

_________________
RIP madbean v.1


Top
 Profile  
 
PostPosted: Mon Oct 14, 2024 9:14 pm 
Offline

Joined: Tue Mar 21, 2017 12:06 pm
Posts: 2
byoc wrote:
OrpheusNYC wrote:
byoc wrote:
I'm really sorry, guys. We are so behind on orders. The outpouring of support was overwhelming. And last week was Jim's last day. So now it's just me. I'm sorry I haven't been able to contact people individually. I'm expecting to have order finished by the end of the week.


Understood, it’s all good. Just to confirm, if I got an email that my order was cancelled, I shouldn’t reorder, right? I was hoping to get a dry blend board and whatever modules are still labeled in stock, and they still say in stock on the site, but I got a cancel email yesterday.


I'm really sorry. No. The "commerce" part of the website is shut down.


No worries. Grateful I was able to explore this hobby, and learn about building circuits in general, through what you built. Best wishes for whatever comes next.


Top
 Profile  
 
PostPosted: Tue Oct 15, 2024 8:17 am 
Offline

Joined: Sat Apr 24, 2010 8:18 am
Posts: 141
byoc wrote:
Big O wrote:
I was wondering the same thing. After going through 2 hurricanes in two weeks and looking forward to receiving my order after my ordeal, I find an email that I cancelled my order. Of course I did not. I made my order the day it was announced BYOC was going out of business and everything I ordered was still in stock. So much for being a loyal customer who purchased and built 15 pedals. Maybe this type of customer treatment is why BYOC went out of business.


I'm really sorry, Big O. We weren't prepared for the volume of orders we received. There was a miscommunication and a large swath of orders were not processed in the order they were received. By the time we realized it, we were out of most inventory and a couple hundred people who ordered within the first 24 hrs had to have their orders cancelled.

I understand your frustration and disappointment. I hope you'll forgive us. Regardless, thank you for all your business. I really can't express how much I appreciate it.

Don’t worry, I do forgive you. It was not so much the disappointment in not receiving the order, but the lack of communication and then a message that I was the one who cancelled the order that was somewhat accusatory towards me (and others who received the same message). That is what upset me, but now that you have provided a cogent and well meaning explanation, I am totally fine with that. I guess it all came down to the tone of the message (I spent some time looking for the email where I cancelled the order and didn’t find it). I wish you luck and good will in your future endeavors.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 17 posts ] 

All times are UTC - 6 hours


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group