There are a few things to respond to here. Disclaimer that we moderators are not BYOC employees.
A general word about tone. We're communicating in a text-only environment here, so no one has any nonverbal cues to play off of. It's just hard to pick up on subtleties, and people's attitudes, like condescension, will be even harder to perceive accurately. Add to that the fact that this hobby is full of science and tech people, who may
occasionally fit the stereotype of not being particularly warm and bubbly—well… I guess I'd just say it's best to assume the best of other people's intentions. You'll usually end up being right. I promise no one here thinks you're wasting their time.
That being said, we do get a LOT of tech support threads where people are positive they've done everything right and don't post photos for a long time, and when they finally do, we point out a single resistor error or bad solder joint, and the problem is suddenly solved. I know it's a pain in the ass to upload photos, but it's really hard to do much troubleshooting without seeing the build. Frankly, it gets a little tiring after a while. Also, you're not discovering any "bugs" in the circuits. These kits have been successfully built hundreds of times.
I'm sorry your corrections to the Green Pony instructions didn't get added. I don't recall the thread in question, but if you link to it, I can make sure the team sees it again. Keith, aka forum member
byoc, is already active in this thread. So he'll read this, and I think he's the only one who works on that stuff at this point. It's been a hell of a rough couple of years to run a small business, especially one that relies so heavily on the Asian supply chain, so I guess I'm inclined to give him a break on that oversight. I do think it's a solid idea to include voltages in the instructions. Maybe it's something BYOC could consider in the future.
Lastly, I'm sensing your frustration with a non-functioning build. It's understandable. It's super annoying when the stuff we build doesn't work right away. And FWIW, I'm actually 100% with you when it comes to your preference for DIY practicality over electronics science. You can go a LONG way in this hobby without any significant technical knowledge—ask me how I know. My encouragement to you is to stick with it. It's worth it in the end. Even if you have to use a signal tester.
(And as for that, it is a
far more powerful troubleshooting tool than the multimeter you've been using.)